One accountable partner for the assets that keep you running.
Soft and hard facilities management under one roof — delivered in-house, backed by a live CAFM platform and a single point of accountability.
Book a Site AssessmentEvery service, one point of contact
First Start's total facility management brings soft and hard services together in one place — from maintenance, cleaning and handyman work to pest control, reception and fixed-term personnel.
Each client is assigned a dedicated facility manager who acts as a single key contact, coordinating every service so nothing falls through the cracks and accountability is never in question.
Why Total FM
- One contract for soft and hard services
- A dedicated facility manager per client
- Planned maintenance, not reactive call-outs
- ISO 9001 & ISO 45001 certified delivery
- 24/7 helpdesk and response
Keeping your workplace running
The day-to-day services that keep facilities clean, safe and welcoming.
Housekeeping & Cleaning
Trained teams maintaining hygiene and presentation across all areas, on schedule.
Pest Control & Management
Preventive and responsive treatment programmes to keep premises safe and compliant.
Reception & Concierge
Professional front-of-house personnel representing your brand to every visitor.
Catering Services
Pantry, hospitality and catering support for offices and events.
Meeting Room Services
Set-up, turnaround and support so spaces are always ready to use.
Contract Procurement
Sourcing and managing the consumables and supplies your facility depends on.
Vehicle & Fleet Management
Coordination and upkeep of facility vehicles and logistics support.
Fixed-Term Personnel
Reception, cleaning and support staff supplied on flexible fixed terms.
Engineering that protects your assets
Technical maintenance across the building systems that keep operations safe and uninterrupted.
Electrical & Power
Mechanical / HVAC
Plumbing & Drainage
Fire & Life Safety
Hard Services IFM
Integrated facilities management built on a live CAFM platform with AI-assisted operations — turning reactive call-outs into planned, measurable uptime, with every job, asset history and SLA tracked in one system and verified from the field.
Live CAFM Platform
Every job, asset and SLA in one system, with photo-verified completion logged from the field.
AI-Assisted Operations
Smart ticket triage, predictive PPM scheduling and automated SLA reporting.
Planned, Not Reactive
Preventive programmes that maximise asset uptime and reduce emergency call-outs.
Single Accountability
One partner for every system — no fragmented vendors, no finger-pointing.
WhatsApp Service Agent
Log and track requests through a familiar channel, with instant routing.
24/7 Helpdesk
Round-the-clock response and dispatch across all managed sites.
Move without the downtime
Office and facility relocations managed end to end — planning, coordination, logistics and set-up — so your team is operational in the new space with minimal disruption.
From a single floor to a full premises move, our coordinators handle the detail while you stay focused on the business.
Learn MoreReady to put your facilities in expert hands?
Book a complimentary site assessment. Our IFM engineers will scope your assets and propose a planned-maintenance programme.
Book a Site Assessment