FSMENA Hero Slider
Integrated Facility Management

Your Facilities, Always Running

Hard and soft FM under one roof — maintenance, MEP, cleaning, handyman and pest control — keeping your buildings safe, compliant and productive while you focus on your business.

Explore Facilities Services
Business Process Outsourcing

Cut Cost. Keep the Talent.

Procurement, recruitment (RPO), contract staffing, payroll and accounting — delivered by specialists who scale with you and free your team to focus on growth.

Explore BPO Services
Trusted Across MENA & the GCC

950+ Professionals. ISO-Certified Service.

From Cairo to Amman to Dubai, leading organizations rely on First Start for facility and outsourcing services held to ISO 9001 and ISO 45001 standards.

Talk to Our Team
Trusted by leading organizations
CiscoUberMashreq BankNestleCoca-ColaVodafoneEricssonVeoliaGE HealthCareGE VernovaGSKHaleonRocheMarsUnited NationsUNESCOUNDP CiscoUberMashreq BankNestleCoca-ColaVodafoneEricssonVeoliaGE HealthCareGE VernovaGSKHaleonRocheMarsUnited NationsUNESCOUNDP
Who We Are

One partner for total operational excellence

FSMENA unifies integrated facilities management and business process outsourcing under one accountable roof — powered by a live CAFM platform, AI-assisted operations and 25 years of trusted delivery across Egypt, Jordan and the UAE.

◎

Integrated Solutions

Soft and hard FM plus full business process outsourcing — no fragmented vendors, one point of accountability.

◆

Technology-Led

A live CAFM platform and AI-assisted operations that turn reactive work into planned, measurable uptime.

⚑

Regional Reach

950+ professionals and operating hubs in Cairo, Amman and Dubai serving multinational operations.

Providing Professional Services

1999
Since
0M Sq. ft
Managing Facilities
0+
Facility Contracts
0
Contractors Outsourced
Proven Results

Real outcomes for real operations

A snapshot of what one accountable partner delivers — measured in uptime, response times and audited savings, not promises.

Banking & Finance

Multi-branch integrated FM for a regional bank

Full hard and soft FM across a Cairo branch network — planned maintenance, cleaning and rapid-response callouts under a single SLA, reported live through our CAFM platform.

99.1%
SLA compliance
18
Branches under one contract
UN & International Organizations

Facility takeover with zero service interruption

Assumed responsibility for an international organization's premises — staffing, compliance documentation and asset registers — with a structured 30-day mobilization plan.

30
Days to full takeover
0
Service interruptions
FMCG & Manufacturing

Procurement outsourcing with audited savings

End-to-end procurement for a multinational's regional operation — vendor consolidation, negotiation and purchase-to-pay — with savings verified against a baselined spend.

12%
Audited cost saving
60+
Vendors consolidated
Discuss Your Operation
FSMENA CAFM · UPKEEP SNAPSHOT
LIVE
0%
SLA Compliance
▲ on target
0%
PPM Completion
▲ 4% MoM
0%
Asset Uptime
▲ steady
0
Open Work Orders
▼ 31% WoW
◆ AI-Assisted Operations
⇄ Smart ticket triage & routing
⏱ Predictive PPM scheduling
✆ WhatsApp service agent
▤ Automated SLA reporting