One accountable partner for the assets that keep you running.
Since 1999, First Start for Business Solutions has delivered integrated facilities management and business process outsourcing to leading organizations across Egypt, Jordan and the UAE.
Talk to Our Team Sectors We ServeBuilt on service, scaled across the region
What began in 1999 as a focused service provider has grown into a multi-market operation managing more than two million square feet of facilities and supporting a workforce of over 950 field professionals.
Today, First Start brings hard and soft facilities management together with a full suite of business process services — under one accountable partner, backed by live CAFM technology and AI-assisted operations.
Our clients are multinationals in telecom, banking, healthcare and logistics who demand measurable performance, transparent reporting and consistent quality across every site we manage.
More than two decades of trusted service
Since 1999, First Start has helped organizations save effort, cost and time through effective outsourcing and facilities management solutions — with a focus on contracting resources and business processes on their behalf.
We acquire the best personnel in their respective fields and put that expertise to work for clients who demand it, earning their trust to find the right person for the right job and to manage their workplaces with care.
The beginning
First Start is established to deliver outsourcing and facilities management, with roots in Amman, Jordan.
The right person for the right job
A reputation grows for contracting top talent and managing business processes clients can rely on.
Across Egypt, Jordan & the UAE
Operations expand into a multi-market footprint with hubs in Cairo, Amman and Dubai.
ISO 9001 & ISO 45001
Quality and occupational health & safety accreditation embedded across every contract.
Technology-led operations
650+ professionals managing 2M+ sq ft, powered by a live CAFM platform and AI-assisted operations.
Mission, Vision & Values
The principles that shape how we serve every client, every site, every day.
Our Mission
To keep our clients' operations running through reliable, measurable and technology-driven facility and outsourcing services — so they can focus on their core business.
Our Vision
To be the most trusted integrated services partner across MENA and the GCC, setting the regional benchmark for transparency and operational excellence.
Our Values
Accountability, safety, and quality without compromise — held to ISO 9001 and ISO 45001 standards across every contract we deliver.
Two capabilities, one partner
Integrated facilities management and business process services, delivered in-house and accountable end to end.
Facilities Services
- Integrated facility management (IFM)
- HVAC, MEP & technical maintenance
- Cleaning & housekeeping
- Handyman & fabric services
- Pest control
- Relocation management
Business Process Services
- Recruitment process outsourcing (RPO) & Talent & HR
- Payroll & accounting
- Procurement outsourcing
- Contract & temporary staffing
- Healthcare staffing
- Reception & fixed-term personnel
Sectors we serve
Trusted across a broad range of industries, each with its own compliance, safety and service demands.
Aviation
Pharmaceuticals & Healthcare
Non-Profit Organisations
Banks & Financial Institutes
IT & Telecom
Media & Advertising
Power & Energy
Manufacturing Industries
The FSMENA difference
Planned, not reactive — backed by technology, certification and regional reach.
Live CAFM Platform
Every job, asset history and SLA tracked in one system, with photo-verified completion logged from the field.
AI-Assisted Operations
Smart ticket triage, predictive maintenance scheduling and automated SLA reporting.
ISO Certified
Quality and occupational health & safety held to ISO 9001:2015 and ISO 45001:2018.
Single Accountability
One partner for soft and hard services — no fragmented vendors, no finger-pointing.
24/7 Helpdesk
Round-the-clock response and dispatch across all managed sites.
Regional Footprint
Operating hubs in Cairo, Amman and Dubai serving multinational operations.
Three hubs, one standard
Consistent, certified service delivery across the region.
Cairo Egypt
Our largest operations base, serving multinational clients across the Egyptian market and the New Administrative Capital.
Amman Jordan
Regional roots and a long-established service presence across the Levant.
Dubai UAE
Our GCC gateway, supporting clients across the Emirates and wider Gulf.
Accredited to international standards
Ready to put your facilities in expert hands?
Book a complimentary site assessment. Our team will scope your needs and propose a planned programme tailored to your operation.
Talk to Our Team